Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, company name, email address, and phone number (when submitting a quote request or contact form)
• Country and product/quantity details relevant to your enquiry
• For regulated products (such as Sodium Cyanide or Explosives), additional licensing or end-user documentation you provide as part of the verification process

Information collected automatically:

• Standard website usage data via Google Analytics (part of Google Site Kit), including pages visited, time on site, general location (country/city level), device and browser type, and referral source
• This is collected using cookies — see Section 3 below

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and general enquiries
• Verify licensing and end-user documentation for regulated products where required by law
• Understand how visitors use our website, so we can improve it
• Communicate with you about your enquiry or order
• Send you relevant updates about our products or services, but only if you separately opt in to receive them — we do not add you to a mailing list simply for submitting a form

3. Cookies

Our website uses cookies via Google Analytics (through Google Site Kit) to understand website traffic and usage patterns. These cookies collect anonymized, aggregate information and do not identify you personally. You can disable cookies through your browser settings at any time, though this may affect how parts of the website function.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Google, as our analytics service provider (see Google’s Privacy Policy for how Google handles this data)
• Shipping and logistics partners, where necessary to fulfil an order you’ve placed
• Regulatory authorities, where required by law — for example, in connection with licensed explosives or cyanide supply verification
• Service providers who help us operate our website or business, under confidentiality obligations

We do not share your information with third parties for their own marketing purposes.

5. International Data Transfers

As we supply customers internationally, your information may be processed or stored in countries other than your own, including where our service providers (such as Google) operate servers. We take reasonable steps to ensure your information remains protected wherever it is processed.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including responding to your enquiry, maintaining business records, and meeting legal or regulatory obligations (particularly for regulated product transactions, which may require longer retention for compliance purposes).

7. Your Rights

Under South Africa’s Protection of Personal Information Act (POPIA), and depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and regulatory retention obligations
• Object to certain uses of your information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details in Section 9 below. If you’re not satisfied with our response, you have the right to lodge a complaint with South Africa’s Information Regulator.

8. Children’s Privacy

Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The “Last updated” date at the top of this page will reflect the most recent revision.